Customer Policies & Terms

1. Privacy & Data Protection

EAW deals Pvt Ltd (operating Bulkiz) respects your privacy. We collect minimal customer information necessary to manage wholesale accounts, coordinate shipments, and process transactions securely.

• We never sell, lease, or monetize your contact or commercial purchase data to third-party advertising brokers.
• Transactional payment information is encrypted using 256-bit SSL via PCI-DSS compliant payment gateways.
• Account credentials, business addresses, and GST details can be inspected or updated upon verified user request.

2. Short-Weight & Refund Guarantee

All grain sacks, pulse pouches, and edible oil containers are weighed and sealed directly in our fulfillment centers using automated electronic scales.

• Instant Short-Weight Credit: If any sack or pack weighs less than the invoice statement, we credit the monetary difference immediately to your source payment method without requiring you to return the item.
• Damaged or Non-Conforming Goods: If you receive damaged packaging or compromised goods, notify us within 24 hours of delivery for immediate replacement or full refund.

3. Wholesale Heavy Shipping & Logistics

We operate specialized transport fleets built to safely transport heavy commercial sacks (5 kg to 50 kg sacks and bulk cases).

• Free Delivery: Orders exceeding ₹2,000 qualify for zero delivery fees across all supported pin codes.
• Pantry / Doorstep Carrying: Delivery executives are equipped to carry heavy sacks directly to your ground floor or upper-floor storage room at no extra charge.
• Confirmed Arrival Windows: Deliveries are scheduled in confirmed 2-hour morning or evening arrival slots.

4. Terms of Service

By browsing our catalog or ordering from Bulkiz, you agree to our standard terms governing wholesale commodity pricing tiers, order cancellations, commercial invoices, and regulatory compliance under FSSAI food safety regulations.